Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.
+1. The Intercom step is where ours kept breaking.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Same setup here. In our case it came down to response routing being too broad.
