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SSO question affecting who sees CSAT surveys

felix_pace_278a9

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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theo_rourke_3f3ca

Following. We're about to do the same thing for our SMB tier.

sofia_nair_ce365

Have you tried routing it through HubSpot? Fixed the CSAT gap for us.

bea_calvi_bc0b7

Spent a week on this. The fix was tying the feedback widget to the account owner field.

bea_reyes_a20dc

+1. The Zendesk step is where ours kept breaking.

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