Quick one. Since we added a second product line, our CES has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
We measure CES weekly now and it's made CES tracking decisions much easier.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Have you tried routing it through Jira? Fixed the response rate gap for us.
+1. The Segment step is where ours kept breaking.
