nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Moved churn with journey mapping — here's our setup

zoe_sato_020c0

We measured time-to-resolution before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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esme_lund_a04a7

Honestly CES tracking didn't move the health score for us. Slack did more.

jack_marsh_b598b

Same setup here. In our case it came down to dashboards being too broad.

omar_trin_af324

Spent a week on this. The fix was tying response routing to the account owner field.

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