We're working through segments and we rolled it out to the support team. Curious how others have handled it, especially around CES. Any rules of thumb?
Honestly CES tracking didn't move churn for us. Zapier did more.
Same setup here. In our case it came down to auto-theming being too broad.
Spent a week on this. The fix was tying response routing to the account owner field.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
