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SSO question affecting who sees dashboards

mira_ng_4e8d1

Trying to get journey mapping right for trial users. The defaults don't quite fit. What did you change?

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Comments

gus_sato_1d513

Worth checking your CES window. Ours was skewed until we narrowed it.

maya_rourke_7b1ef

We measure churn weekly now and it's made response routing decisions much easier.

sam_pace_950d7

+1. The Jira step is where ours kept breaking.

sofia_nair_17caf

We measure churn weekly now and it's made dashboards decisions much easier.

jack_boyd_ccbc7

+1. The HubSpot step is where ours kept breaking.

carl_holt_ca2f5

Honestly journey alerts didn't move time-to-resolution for us. Segment did more.

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