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Roles and permissions for our SMB tier on the journey alerts?

liam_holt_2ad61

Posting this for trial users. We care most about renewal rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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sofia_boyd_84f48

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

paul_soto_3225e

We measure the health score weekly now and it's made segments decisions much easier.

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