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Our churn review template

gus_hale_8b040

We're working through segments and we scaled past 5,000 accounts. Curious how others have handled it, especially around the health score. Any rules of thumb?

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kiran_sato_bc0d6

We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.

omar_rourke_c88ad

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

gus_ng_e2549

We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.

sofia_soto_60407

Honestly dashboards didn't move churn for us. Marketo did more.

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