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How do you handle CSAT surveys when we moved to a quarterly cadence?

ravi_lund_32a46

Quick one. Since we scaled past 5,000 accounts, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

bea_reyes_77da2

Curious what cadence you landed on. We over-asked and CES tanked.

ravi_voss_d03dc

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

cole_frei_94706

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

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