Trying to get journey mapping right for renewals at risk. The defaults don't quite fit. What did you change?
Curious what cadence you landed on. We over-asked and CES tanked.
Spent a week on this. The fix was tying session replay to the account owner field.
Worth checking your CES window. Ours was skewed until we narrowed it.
Worth checking your response rate window. Ours was skewed until we narrowed it.