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Intercom sync dropping renewal rate — anyone seen this?

carl_ng_0ce4a

We measured time-to-resolution before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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jack_pace_1e421

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.

omar_webb_a4be6

Same setup here. In our case it came down to CSAT surveys being too broad.

kiran_mehta_9cd6a

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

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