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Our churn review template

omar_lund_5dcb6

We're working through journey mapping and volume tripled after launch. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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sofia_rourke_3eb6a

Same setup here. In our case it came down to session replay being too broad.

nadia_dunn_e1eff

Same setup here. In our case it came down to CSAT surveys being too broad.

owen_reyes_83c1a

Curious what cadence you landed on. We over-asked and NPS tanked.

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