We're working through the feedback widget and we scaled past 5,000 accounts. Curious how others have handled it, especially around churn. Any rules of thumb?
We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.
Same setup here. In our case it came down to NPS surveys being too broad.
Following. We're about to do the same thing for enterprise accounts.
+1. The Marketo step is where ours kept breaking.
We measure CSAT weekly now and it's made CES tracking decisions much easier.
