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Stopping the health score from sliding after we rolled it out to the support team?

tara_soto_b5c59

Posting this for self-serve users. We care most about response rate and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Comments

omar_trin_af324

Same setup here. In our case it came down to auto-theming being too broad.

bea_pratt_1ace6

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

maya_rourke_624c9

Curious what cadence you landed on. We over-asked and renewal rate tanked.

jack_pace_1e421

+1. The Marketo step is where ours kept breaking.

tara_marsh_d8109

Honestly journey alerts didn't move CES for us. Slack did more.

dana_quinn_6b62b

+1. The Zapier step is where ours kept breaking.