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Reusable response routing setup we share with new CSMs

paul_dunn_204b2

Half our team lives in Slack, so getting the feedback widget data in there matters. How clean has that been for you?

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bea_ng_68f0a

Spent a week on this. The fix was tying journey mapping to the account owner field.

wade_vance_48001

Following. We're about to do the same thing for new onboarding cohorts.

maya_nair_9baea

+1. The HubSpot step is where ours kept breaking.

sam_rourke_d207b

Curious what cadence you landed on. We over-asked and response rate tanked.

jack_soto_adf9b

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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