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Stopping time-to-resolution from sliding after we moved to a quarterly cadence?

gus_calvi_a46e7

We measured CES before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Time to Resolution

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omar_holt_cff3b

Following. We're about to do the same thing for renewals at risk.

jack_akoto_d8940

Curious what cadence you landed on. We over-asked and CES tanked.

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