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journey alerts behaving oddly since we switched CRMs last month — ideas?

yuki_quinn_1b09d

We measured response rate before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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Journey Mapping

CRM Migration

Comments

ned_dunn_d9425

We measure churn weekly now and it's made the feedback widget decisions much easier.

zoe_quinn_3629f

Honestly segments didn't move the health score for us. Intercom did more.

esme_nair_c3bf2

Curious what cadence you landed on. We over-asked and NPS tanked.

ruth_mehta_26621

Curious what cadence you landed on. We over-asked and response rate tanked.

mira_webb_fbffb

Worth checking your CSAT window. Ours was skewed until we narrowed it.

lena_calvi_6a5e6

Curious what cadence you landed on. We over-asked and churn tanked.