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response routing behaving oddly since we scaled past 5,000 accounts — ideas?

priya_dunn_1af62

We're working through segments and we added a second product line. Curious how others have handled it, especially around CES. Any rules of thumb?

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Response Routing

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tara_voss_98cd9

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

ravi_voss_d03dc

+1. The Segment step is where ours kept breaking.

ruth_trin_e4459

Honestly the in-app survey didn't move the health score for us. Zapier did more.

hana_voss_37240

Curious what cadence you landed on. We over-asked and NPS tanked.

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