nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Stopping time-to-resolution from sliding after we switched CRMs last month?

yuki_webb_42ad4

We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around response rate. Any rules of thumb?

Find more posts tagged with

Time to Resolution

CRM Migration

Comments

hana_mehta_35530

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

aisha_vance_74e94

Honestly dashboards didn't move CES for us. Segment did more.

omar_nair_4a1d0

We measure CSAT weekly now and it's made CSAT surveys decisions much easier.

jack_nair_6c4fb

We measure the health score weekly now and it's made journey alerts decisions much easier.

mira_calvi_9274d

We hit this too. Scoping auto-theming to our SMB tier first made it manageable.