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Small win: journey mapping caught a churn risk early

gus_nair_01157

Posting this for renewals at risk. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

ravi_lund_1e70a

Same setup here. In our case it came down to journey alerts being too broad.

tom_akoto_339d8

We hit this too. Scoping response routing to self-serve users first made it manageable.

marcus_nair_fc1e0

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

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