Half our team lives in Segment, so getting response routing data in there matters. How clean has that been for you?
Same setup here. In our case it came down to CES tracking being too broad.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Have you tried routing it through Jira? Fixed the response rate gap for us.
Following. We're about to do the same thing for trial users.
