We measured response rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure the health score weekly now and it's made dashboards decisions much easier.
We hit this too. Scoping journey alerts to renewals at risk first made it manageable.
Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.