We're working through NPS surveys and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?
Have you tried routing it through Snowflake? Fixed the churn gap for us.
We hit this too. Scoping journey alerts to renewals at risk first made it manageable.
Following. We're about to do the same thing for trial users.
Same setup here. In our case it came down to session replay being too broad.
+1. The Salesforce step is where ours kept breaking.
