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Our playbook for CSAT surveys across renewals at risk

diego_soto_38806

Posting this for trial users. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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kiran_dunn_6f69d

+1. The Intercom step is where ours kept breaking.

carl_vance_21cda

Spent a week on this. The fix was tying CES tracking to the account owner field.

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