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How we cut NPS reporting from days to minutes

hana_voss_37240

Half our team lives in Microsoft Teams, so getting CES tracking data in there matters. How clean has that been for you?

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priya_ng_a069e

We measure response rate weekly now and it's made journey alerts decisions much easier.

wade_vance_48001

Honestly segments didn't move renewal rate for us. Intercom did more.

cole_trin_a5bb9

+1. The Slack step is where ours kept breaking.

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