Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Honestly CES tracking didn't move time-to-resolution for us. Slack did more.
+1. The Slack step is where ours kept breaking.
Same setup here. In our case it came down to dashboards being too broad.
