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Stopping time-to-resolution from sliding after we rolled it out to the support team?

tara_marsh_f0231

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?

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Time to Resolution

Comments

marcus_pace_ae4da

Curious what cadence you landed on. We over-asked and NPS tanked.

lena_lund_f23af

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

wade_sato_0770e

Have you tried routing it through Intercom? Fixed the CSAT gap for us.

gus_nair_167fc

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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