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Moved CSAT with segments — here's our setup

ruth_hale_b2404

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?

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mira_lund_e159a

Following. We're about to do the same thing for enterprise accounts.

maya_carr_75cb2

Worth checking your NPS window. Ours was skewed until we narrowed it.

sofia_nair_ce365

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

bea_reyes_a20dc

We hit this too. Scoping segments to renewals at risk first made it manageable.

diego_dunn_fd3be

Curious what cadence you landed on. We over-asked and churn tanked.

maya_dunn_e0440

Curious what cadence you landed on. We over-asked and the health score tanked.