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Moved response rate with session replay — here's our setup

esme_calvi_6059e

We're working through dashboards and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?

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marcus_boyd_04958

We measure renewal rate weekly now and it's made NPS surveys decisions much easier.

ivy_carr_e7533

Have you tried routing it through Jira? Fixed the response rate gap for us.

omar_voss_8626e

Spent a week on this. The fix was tying segments to the account owner field.

owen_trin_db316

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

theo_lund_d30e2

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

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