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Is there a way to break out NPS by renewals at risk?

liam_vance_21b8b

Trying to get the in-app survey right for renewals at risk. The defaults don't quite fit. What did you change?

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NPS

Comments

maya_dunn_407d4

We measure time-to-resolution weekly now and it's made segments decisions much easier.

sofia_ng_dd430

+1. The Segment step is where ours kept breaking.

ned_sato_6696e

We measure CES weekly now and it's made CSAT surveys decisions much easier.

ivy_dunn_c7d2c

Worth checking your CES window. Ours was skewed until we narrowed it.

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