We measured renewal rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
+1. The Microsoft Teams step is where ours kept breaking.
We hit this too. Scoping journey alerts to trial users first made it manageable.
Same setup here. In our case it came down to NPS surveys being too broad.