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Stopping time-to-resolution from sliding after we switched CRMs last month?

ruth_lund_54c93

We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Time to Resolution

CRM Migration

Comments

nadia_soto_66744

Same setup here. In our case it came down to journey mapping being too broad.

sam_nair_7812a

Same setup here. In our case it came down to NPS surveys being too broad.

lena_dunn_8fcc5

Following. We're about to do the same thing for enterprise accounts.

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