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Our playbook for journey alerts across renewals at risk

yuki_soto_44ba7

Posting this for self-serve users. We care most about time-to-resolution and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

ivy_pace_d25c1

Worth checking your NPS window. Ours was skewed until we narrowed it.

priya_okafor_f648c

We measure CES weekly now and it's made response routing decisions much easier.

mira_okafor_e59ba

+1. The Segment step is where ours kept breaking.

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