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Moved churn with CSAT surveys — here's our setup

paul_ng_620ef

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

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theo_hale_05926

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

tom_hale_d072f

Worth checking your response rate window. Ours was skewed until we narrowed it.

nadia_sato_51217

Worth checking your CSAT window. Ours was skewed until we narrowed it.

diego_pratt_5b0a8

Following. We're about to do the same thing for new onboarding cohorts.

kiran_reyes_133ee

Worth checking your CES window. Ours was skewed until we narrowed it.

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