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Stopping renewal rate from sliding after volume tripled after launch?

priya_ng_d90c2

Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

owen_quinn_549a8

Curious what cadence you landed on. We over-asked and churn tanked.

hana_trin_e76bb

Honestly session replay didn't move churn for us. Zapier did more.

priya_calvi_a6482

Curious what cadence you landed on. We over-asked and churn tanked.

ivy_ng_88840

Honestly segments didn't move time-to-resolution for us. Intercom did more.

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