We're working through the feedback widget and volume tripled after launch. Curious how others have handled it, especially around CES. Any rules of thumb?
Spent a week on this. The fix was tying journey alerts to the account owner field.
Curious what cadence you landed on. We over-asked and the health score tanked.
Have you tried routing it through Slack? Fixed the NPS gap for us.
Have you tried routing it through Salesforce? Fixed the response rate gap for us.
Spent a week on this. The fix was tying response routing to the account owner field.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.