Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
We hit this too. Scoping session replay to trial users first made it manageable.
We hit this too. Scoping segments to new onboarding cohorts first made it manageable.
Honestly response routing didn't move CSAT for us. Slack did more.