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Stopping CSAT from sliding after we moved to a quarterly cadence?

kiran_mehta_9cd6a

Trying to get journey alerts right for trial users. The defaults don't quite fit. What did you change?

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CSAT

Comments

esme_rourke_44a86

We measure CES weekly now and it's made journey mapping decisions much easier.

sofia_soto_60407

Honestly NPS surveys didn't move CSAT for us. Slack did more.

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