We're working through CES tracking and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?
Same setup here. In our case it came down to segments being too broad.
Honestly response routing didn't move the health score for us. Segment did more.
Following. We're about to do the same thing for trial users.
We measure time-to-resolution weekly now and it's made response routing decisions much easier.
