We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?
Same setup here. In our case it came down to dashboards being too broad.
Following. We're about to do the same thing for self-serve users.
+1. The Zapier step is where ours kept breaking.
Same setup here. In our case it came down to session replay being too broad.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.