nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

NPS surveys behaving oddly since we added a second product line — ideas?

tom_ng_643c9

We're working through response routing and we moved to a quarterly cadence. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

Find more posts tagged with

NPS

Comments

hana_reyes_acaf2

Honestly NPS surveys didn't move CSAT for us. Snowflake did more.

theo_quinn_b49db

Worth checking your NPS window. Ours was skewed until we narrowed it.

felix_holt_da3cb

+1. The Jira step is where ours kept breaking.

yuki_okafor_4254e

Honestly session replay didn't move the health score for us. Slack did more.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of