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Best way to set up CES tracking for our SMB tier?

felix_soto_a1a8b

We're working through response routing and we added a second product line. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

yuki_webb_cec39

Worth checking your CES window. Ours was skewed until we narrowed it.

sam_calvi_ce560

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

ned_rourke_91d72

Same setup here. In our case it came down to journey alerts being too broad.

felix_pace_64f52

Have you tried routing it through Jira? Fixed the CSAT gap for us.

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