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How we cut time-to-resolution reporting from days to minutes

jack_okafor_94784

Half our team lives in Jira, so getting journey mapping data in there matters. How clean has that been for you?

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kiran_holt_09064

We measure time-to-resolution weekly now and it's made dashboards decisions much easier.

nadia_pace_71582

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

jack_trin_37131

Honestly response routing didn't move time-to-resolution for us. Microsoft Teams did more.

aisha_lund_026da

+1. The Slack step is where ours kept breaking.

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