nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Moved response rate with dashboards — here's our setup

ned_sato_41c1f

We measured the health score before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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Comments

maya_holt_cb400

Honestly journey mapping didn't move CSAT for us. Salesforce did more.

ned_pace_6164e

Same setup here. In our case it came down to CES tracking being too broad.

esme_pratt_8ceb3

Worth checking your the health score window. Ours was skewed until we narrowed it.

tom_carr_0bd66

Have you tried routing it through Jira? Fixed the response rate gap for us.

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