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auto-theming behaving oddly since we moved to a quarterly cadence — ideas?

cole_soto_7b662

Posting this for enterprise accounts. We care most about CSAT and I'm not sure journey alerts is the lever. Talk me out of it?

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zoe_ng_51265

Curious what cadence you landed on. We over-asked and CES tanked.

sam_carr_be225

Same setup here. In our case it came down to NPS surveys being too broad.

gus_sato_18d47

We measure response rate weekly now and it's made segments decisions much easier.

marcus_mehta_8d608

Same setup here. In our case it came down to CES tracking being too broad.

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