Half our team lives in Segment, so getting NPS surveys data in there matters. How clean has that been for you?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and the health score tanked.
Honestly segments didn't move NPS for us. Zapier did more.
+1. The Marketo step is where ours kept breaking.
Spent a week on this. The fix was tying auto-theming to the account owner field.