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Intercom sync dropping time-to-resolution — anyone seen this?

sam_soto_216ea

Quick one. Since we switched CRMs last month, our churn has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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mira_vance_d4e7e

Honestly segments didn't move response rate for us. Slack did more.

sofia_boyd_efd24

+1. The Intercom step is where ours kept breaking.

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