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Our playbook for journey alerts across renewals at risk

nadia_mehta_ebf9f

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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sofia_voss_a30c5

Curious what cadence you landed on. We over-asked and churn tanked.

cole_mehta_a54de

Honestly journey alerts didn't move response rate for us. Marketo did more.

esme_soto_b0794

Honestly the feedback widget didn't move CES for us. Slack did more.

yuki_holt_15c4a

We hit this too. Scoping journey mapping to self-serve users first made it manageable.

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