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Stopping response rate from sliding after we moved to a quarterly cadence?

aisha_rourke_b3499

We're working through response routing and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

zoe_sato_ab8bc

+1. The Intercom step is where ours kept breaking.

owen_quinn_d03aa

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

omar_voss_8626e

Have you tried routing it through Slack? Fixed the renewal rate gap for us.

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