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Is there a way to break out NPS by trial users?

tara_pratt_467ff

Posting this for self-serve users. We care most about response rate and I'm not sure response routing is the lever. Talk me out of it?

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aisha_reyes_21bf5

We hit this too. Scoping CES tracking to self-serve users first made it manageable.

liam_dunn_ed6d6

Have you tried routing it through Slack? Fixed the the health score gap for us.

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